After several days I succeeded in getting to the right department. I was given a "list" of all required documents. Once those were gathered together I was told to expect to be assigned a "handler." In the meantime, if you call in to check on the status of your offer and you have not received a "handler," you have to go through a whole explanation of who you are, and why you are calling. The only fortunate thing is that they make notes on the computer about all conversations with you. The unfortunate side is you must wait until they read all the notes and ask you some of the same questions you have answered before. Then it is your moment to ask: "What is happening?"
In most cases there is yet another form that they are looking for. It does not seem to matter that you were diligent sending the owners financial information, the purchase and sales agreement, the listing agreement, the buyer's mortgage qualification; they will want some other document. If you succeed in accomplishing all their demands you are rewarded with a "handler." You will dance around, sing hallelujah and feel like you hit pay dirt on Match.com.
My "handler" and I began a relationship that lasted over two months. Alas, I have to admit I was a two-time unfaithful mate. Behind my handler's back, I had another handler from the second mortgage company. I actually preferred him, as he was upbeat and friendly, but the first one was funny. Everyday was exciting to me as I waited with baited breath to hear from them. Although, I would immediately respond to their demands, there would always be another one the next day or week. My true quest was to get to the "closer.' This was like dating the ugly step sisters to finally have an audience with Cinderella.